We guarantee the quality of our Art and want you to be totally pleased with your purchase. Therefore, we will gladly refund 100% of the purchase price of the art if you are not completely satisfied. We provide this refund knowing we cannot resell the art because it is unique and was customized by you. Sorry, but we cannot refund shipping costs. In the event of damage in shipping there will be no cost for replacement of the original order. We must be notified of any returns within 10 business days of the delivery date.